Due to the perishable nature of our products, STRICTLY NO RETURNS are accepted. Refunds are only applicable if the product is received damaged or defective, and the claim is verified.

Damaged Product Claims

If your package looks damaged when it arrives (torn box, leakage, broken sound inside):

• Please record an uncut unboxing video before opening it.

To raise a claim, send us an email within 24 hours of delivery with:

1. The unboxing video (uncut, showing the full package and damage clearly)
2. Photos of the damaged product
3. Photos of the outer shipping box

Once verified, we’ll process a replacement or refund as per your preference.
✅ Once approved and verified, if applicable, the refund will be issued to your original method of payment within 5–7 days.
✅ Once approved and verified, if applicable, the replacement will be shipped and delivered within 5–7 days.
Delivery timelines may vary depending on the location and courier partner availability.

⚠ Please note: Without a continuous uncut unboxing video, we will not be able to offer a refund or replacement in case of damage.